Beware Toast.net Review NetZero.net

A couple of nights ago I had problems logging into my Toast.net account. I kept getting a bad username/password error. I called their technical support and discovered Toast.net is NOT a customer friendly company.
They said my account was exceeding normal usage, so they locked me out. At the end of the month, they would unlock it, but watch the usage very closely. Apparently, their terms of use say normal internet usage is 10 hours per WEEK. Who in this day and age only uses the internet for 10 hours a week? I work mostly at home and keep my internet connected for an hour or two at a time throughout the day. It’s my lifeline. Dial up is all I can get for internet service. No internet or DSL is available. I think mobile broadband will work for me and I am getting close to signing up. I just don’t really need the extra charge at the moment.
Well, once the Toast.net support guy told me about my excessive usage, I told him I was thinking of cancelling my account and signing up for Verizon’s mobile broadband. You know what he said? He said ok, we can take care of that right now. lol. No trying to talk me out of cancelling. No offer to lower my monthly payment. Nothing. Let’s just say I was in shock. Oh yeah. The best part. They refused to unlock my account. So glad I never used that Toast.net email address.
A few years ago I was using NetZero as my dial up internet provider. I got annoyed because it was just really slow. I did some research on dial up internet providers and signed up with Toast.net because they had good reviews for a speedy connection. Well, now I know why. They won’t let anyone actually use the internet connection. You’d think they would be glad to have a dial up customer now that high speed internet is so widely available.
After I initially signed up with Toast.net, I called NetZero to cancel my internet service. You know what they did? They kept lowering my monthly payment until I agreed to not cancel my service. I had the NetZero High Speed service and was paying $14.95 a month. They lowered it to $6.95 a month. I never use it, but luckily I still have it.
After Toast.net was so kind to cancel my account, I downloaded the latest NetZero installer and got hooked back up. I’ve been using NetZero for a few days now and surprisingly enough it’s not so bad. It seems faster than it used to be and it even seems faster than the Toast.net connection I had. I always had problems with Toast.net’s accelerator turning off and on and sometimes having trouble connecting to it’s server. NetZero’s High Speed accelerator is great so far. NetZero even has a setting to reconnect if it becomes disconnected, so no issues with excessive usage when you connect to the internet using NetZero.
In the end, I guess Toast.net did me a favor in that I rediscovered NetZero. A company who cares about it’s customers and also has a much faster internet connection. I do not recommend Toast.net. Go for NetZero instead.

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Toast.net vs. Netzero

I live in a rural area, so I’m stuck with dial up. For over 3 years I’ve used Netzero 3G Highspeed. Worked good, but I decided to look into other dial up isp’s to see if I could get a better speed. Toast.net had good reviews, so I gave them a try. I really like them. Their accelerator works much faster than Netzero’s. If I was loading a couple different web pages and one had video or audio, Netzero would sometimes slow down or the accelerator would suddenly become unavailable. It got annoying after a while. Toast.net’s accelerator must work differently because I have no problems loading multiple pages when one has audio or video. For dial up, web pages load very quickly.
With Toast.net, you have to make sure you disconnect from the internet when you’re not using it though. They automatically disconnect you after 4 hours, but if you automatically keep reconnecting for most of the day, they will put your account on hold, so you can’t login anymore until you contact them. That happened to me the other day. I like to leave my internet connected all the time. My account was flagged for excessive usage & I couldn’t log in. I called them & they reactivated it as long as I disconnect when not in use. I don’t like it, but I was thinking, maybe that is why their connection is so fast. They keep an eye on people’s usage & make you disconnect when you’re not using it, but that does free things up. I guess I can live with disconnecting in exchange for the faster speed.
BTW, I tried cancelling my Netzero service and they gave me 3 free months. After that, monthly payments are $6.95. Pretty good deal, so I’m keeping it as my backup ISP.
Toast.net is $9.95 a month. If you pay annually it is $7.95 a month. Toast.net does have a dedicated plan where you get disconnected after 8 hours, but it is $39.95. A bit steep for dial up.
If you need to call Toast.net for support, it is free. Netzero charges $1.95 per minute. That’s a little ridiculous.

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